Terms & Conditions
These Terms and Conditions relate to all services provided by Love, Burty. Acceptance of our services is deemed acceptance of these Terms and Conditions.
Accepting Orders and Security
When you place an order online it will be treated as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
All order details are confirmed by you when your order is placed, including the product, billing address and shipping address. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 6 hours of placing your order to make any changes, after this period no changes can be made. We cannot replace or refund any orders that are incorrect if they have been dispatched according to the details you confirmed when the order was placed.
In deciding whether to accept your order we may use the information you have given to us, or that we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.
An order will not be processed until it has been paid in full. Orders are processed from the date and time that payment is received not the date and time they are placed.
The fulfilment company’s turnaround time for processing and dispatching orders is up to 7 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this production estimate.
WITHIN THE UK
Delivery is by Royal Mail and takes between 1-5 working days after your item has shipped.
REST OF THE WORLD
We charge a flat rate of £5.00 on all orders up to £60. After that it’s free.
With the changes in export requirements to the EU from the U.K. due to Brexit Loveburty.com will no longer be shipping items to countries that make up the EU. Other European countries that are not in the EU and countries in the rest of the world are still able to purchase items from the online store.
Customers outside of the U.K. may incur Import VAT/Duties. The amount of Import VAT/Duties that will be charged will vary based on the Country the customer is based and the product types being imported. Import VAT/Duties are the responsibility of the customer to pay.
Once your order has been fulfilled you should expect to receive it within the following timescales under normal conditions:
UK: 1-5 days
Rest of World: 7-10 days
No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from the couriers and as such they should not be taken as a guarantee of delivery.
If we do agree to accept a return your product must be complete, unused and in ‘as new’ condition (e. g. if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packaging and accessories.
Please ensure you refer to the size guide before completing your purchase so that you do not order the wrong size garment. Garment sizes are approximate and for guidance only.
Please contact us by email to discuss your return and for the return address.
By completing checkout you are agreeing to purchase the items you have paid for. Due to the bespoke nature of the products we sell, once checkout is completed you only have 6 hours to change your order before it enters production.
You can cancel your order up to 14 days after your order is delivered.
If your product or print arrives defective in any way, please refer to the Faulty Goods policy below.
Occasionally we may need to contact you about your order so please make sure the email address you enter during the checkout process is monitored. If we do not receive any response from you regarding the order after a two-week period, we will cancel the order and refund to the original payment method.
All goods are examined in detail by the fulfilment company prior to dispatch to ensure that they are dispatched in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery or if damage is only evident upon opening of the packaging please notify us immediately by email. In either case, we will consider re-delivery of replacement goods as soon as possible.
If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either a refund in full, or replacement.
In all queries relating to faulty goods, we require customers to provide photographic evidence so that we can properly investigate the issue. Once a photograph has been received, we’ll investigate and decide whether to accept or reject your claim of a fault.
Please contact us by email to discuss any faulty goods.